FAQ
Do you offer international shipping?
Currently, Silviora Tableware only ships within the United States. We do not offer international shipping at this time.
How much is shipping?
We provide free shipping on all orders within the United States. There are no hidden fees or extra charges.
How long does order processing take?
Orders are processed within 3 to 4 business days. This includes order verification, quality checks, and packaging.
How long does delivery take?
Once shipped, delivery usually takes 5 to 6 business days depending on your location and carrier conditions.
Can I cancel my order?
You may cancel your order before it has been processed. Please contact us as soon as possible via email or phone.
What is your return policy?
We accept returns within 7 days from the date you receive your order.
Exchanges are accepted within 10 days.
Conditions for returns:
• Item must be unused
• Original packaging must be intact
• No signs of damage or wear
• Proof of purchase required
When will I receive my refund?
After your return request is approved, refunds will be processed within 5 to 10 business days.
How will I receive my refund?
Refunds will be issued to your original payment method.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. Provide photos and your order number so we can assist you promptly.
How can I track my order?
Once your order ships, you will receive an email with a tracking number.
Can I change my shipping address?
Yes, you can change your address if your order has not been processed yet. Contact us as soon as possible.
Is my personal information secure?
Yes. We take data protection seriously and follow strict security measures to protect your personal information.