Privacy policy

At Silviora Tableware, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party providers)
• Order history
• IP address
• Browser and device information
• Cookies and website usage data

We only collect information that is necessary to process orders and improve your shopping experience.

How We Use Your Information

Your information may be used for the following purposes:

• Processing and fulfilling orders
• Sending order confirmations and shipping updates
• Providing customer support
• Responding to inquiries and requests
• Improving our website and services
• Preventing fraud and unauthorized transactions
• Sending promotional emails (only with your consent)

We do not sell, trade, or rent your personal information to third parties.

Data Protection & Security

We implement strict security measures to protect your personal information, including:

• Secure servers
• Encrypted payment gateways
• Restricted access to customer data
• Regular system monitoring

Although we take strong precautions, no online transmission is 100% secure.

Cookies

Our website uses cookies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and user behavior

You can disable cookies through your browser settings, but some website features may not function properly.

Third-Party Services

We may share your information with trusted third parties only when necessary, such as:

• Payment processors
• Shipping carriers
• Email communication services

These partners are required to protect your data and use it only for service-related purposes.

Return & Refund Data

When you request a return or refund:

• We collect necessary information to process your request
• Your data is handled securely
• Refunds are processed within 5 to 10 business days
• Returns must be requested within 7 days of receiving your order
• Exchanges are allowed within 10 days