Refund policy

At Silviora Tableware, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept product returns under the following conditions:

• Customers may request a return within 7 days from the date of delivery
• The product must be unused, unwashed, and in original condition
• All original packaging, tags, labels, and accessories must be included
• Items must not show signs of wear, damage, or misuse

Returns requested after 7 days from delivery will not be accepted.

Exchange Policy

We allow product exchanges under these conditions:

• Exchange requests must be submitted within 10 days of receiving your order
• The replacement product will be shipped after we receive and inspect the returned item
• Exchanges are subject to product availability
• Customers are responsible for return shipping costs unless the item is defective or incorrect

Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged products
• Items without original packaging
• Clearance or final sale items
• Customized or personalized products

How to Request a Return or Exchange

To start a return or exchange, please contact us:

Email: contact@silviora.store
Phone: 727-843-4400

Please provide:

• Your order number
• Reason for return or exchange
• Photos (if the product is damaged or incorrect)

Our support team will respond within 24–48 business hours with return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective
• We recommend using a trackable shipping service
• Silviora Tableware is not responsible for lost return packages

Inspection Process

Once we receive your returned item:

• Our team will inspect the product
• Approval or rejection will be communicated via email
• Processing time: up to 3 business days

Refund Process

If your return is approved:

• Refunds will be issued to the original payment method
• Processing time: 5 to 10 business days
• The timeframe depends on your bank or payment provider

Please note:

• Shipping fees are non-refundable
• Refunds will not be issued for unauthorized returns